Sky q box stops working

[Sian275]

My sky q box keeps stopping working almost every morning and randomly throughout the day. There is power to the box the light is green but we have no TV. The only way to fix it is to turn the box off and then back on. As you can imagine doing this daily sometimes more than once a day is very annoying. We have even just had the box replaced and set up by an engineer but this had not solved the problem. We are with BT broadband but when checking g the network is connected the network name is Sky......   anyone have any ideas how to fix this?

[jamesn123]

@Sian275 

Any messages that come up?

[Sian275]

It is saying there is no power to the box but it is definitely on and the power light is green.

[oldfella]

Hi @Sian275 

You can ignore the Network name shown in the Q box settings as this is likely to be the Q WiFi mesh name and not necessarily the Network to which it is connected.

Next time you have the Q box Working check that it is on the latest software.  If not update it.

https://www.sky.com/help/articles/sky-software-updates 

If you still have the issue

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Sian275]

We have tried all this and been provided with a new box. 

Could this be an Internet issue rather than the box itself?

[LK2019]

Hi did you ever get a answer as to why this keeps happening?? I've had this issue now the last month, I've had 2 new boxes as well and still no answer as to why this happens .. very frustrating always having to turn of at the mains power everytime to restart the skyq box  

chris 

[Jon_c_h]

Happens to me , same issue, had three boxes but it never fixes the issue. 

[Sian275]

We now put the sky box in standby every night orange light and it works every morning now. I don't know if putting it in stand by makes a difference or if it just randomly started working properly again.

[richard+TRB]

Hi, had to replace failed q box ever since newbox??? Has to be rebooted daily, recording memory freezes, miniboxes disconnect at random rebootof main box clears faults temporarily. Are the new boxes u/s or does one keep changing until a good one is received??

[Jflo12]

Same. It's really frustrating and no one seems to know why.

[Sian275]

We swit have off the TV and the sky q box goes into standby. We don't have issues at the moment and hope ut stays that way.