I returns a faulty sky q box today but left my viewing card in it

[Garyh2]

My sky q box was faulty as hard drive problems. I received a new box today and returned old one but left viewing box in it. 

[Garyh2]

Received new sky q box today and returned old one but left viewing card in returned box

[Doc5907]

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@Garyh2 wrote:
Received new sky q box today and returned old one but left viewing card in returned box

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@Garyh2  It happens a lot I'm afraid. All you can do is call Sky and get a new one posted out.

[Daniel0210]

@Garyh2 

This is something the Messaging Team can help you with so I’ve escalated your post to Sky and they may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Garyh2.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Garyh2 · Accepted solution]

I spoke to someone on Saturday and they are sending me a new viewing card. Thank you Gary

[Emma21uk]

I just did the same thing today!!!

[oldfella]

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@Emma21uk wrote:

I just did the same thing today!!!

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You will need to contact Sky to order a replacement @Emma21uk 

[Emma21uk]

Thanks @oldfella 🙏