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Discussion topic: Sky q box not working

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This message was authored by: Sandilee

Sky q box not working

Picture was glitching and pixellating so turned box etc off at the wall but now Sky q box won't turn on 

light orange and screen blank

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This message was authored by: Laing1

Re: Sky q box not working

Posted by a Superuser, not a Sky employee. Find out more

@Sandilee wrote:

Picture was glitching and pixellating so turned box etc off at the wall but now Sky q box won't turn on 

light orange and screen blank


@Sandilee what happens if you press the on button on the box that will be the button that has the orange light on it if that works 

then 

Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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