Discussion topic: Sky q box malfunction. Keeps turning off after a minute or two. Screen remains blank
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Message posted on 04 May 2023 11:23 AM
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Sky q box malfunction. Keeps turning off after a minute or two. Screen remains blank
Sky q box keeps turning off and remains unresponsive. Eventually I give up and switch it off at the wall. When I turn on again the blue screen with the message saying press home when the screen goes blank comes up, the screen then either goes blank or 'snows out' so the message is barely readable. If I press the home button nothing happens and the box continues to rumble. Once in a while The home page does appear only to disappear a minute or two later. Do I need a new box or is there a fix?
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Message posted on 04 May 2023 11:29 AM
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Re: Sky q box malfunction. Keeps turning off after a minute or two. Screen remains blank
@Unhappy+q+user wrote:
Sky q box keeps turning off and remains unresponsive. Eventually I give up and switch it off at the wall. When I turn on again the blue screen with the message saying press home when the screen goes blank comes up, the screen then either goes blank or 'snows out' so the message is barely readable. If I press the home button nothing happens and the box continues to rumble. Once in a while The home page does appear only to disappear a minute or two later. Do I need a new box or is there a fix?
Looks like the box is failing.
Best to contact Sky for a replacement.
Message posted on 04 May 2023 11:38 AM
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Re: Sky q box malfunction. Keeps turning off after a minute or two. Screen remains blank
Thank you. How do I contact them? All I get is not very helpful virtual assistants!
Message posted on 04 May 2023 11:47 AM
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Re: Sky q box malfunction. Keeps turning off after a minute or two. Screen remains blank
Does sound like a failing box.
But have a read of the Sky Q help article here, trying the help from tab 2 onwards;
Sky Q box won't turn on or is stuck on standby | Sky Help | Sky.com
I've also escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Message posted on 04 May 2023 12:38 PM
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Re: Sky q box malfunction. Keeps turning off after a minute or two. Screen remains blank
Thanks for escalating this. We’ve sent Unhappy+q+user an invite to chat.
Lisa - Sky Tech Team Expert
Message posted on 06 May 2023 11:52 AM
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Re: Sky q box malfunction. Keeps turning off after a minute or two. Screen remains blank
We are still looking to help you Unhappy+q+user. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
Lisa - Sky Tech Team Expert
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