Sky q box keeps freezing and going off

[Sheepydaz]

My sky q box keeps freezing 

Screen goes blank and I can not do anything with it.

Restart it works sometimes but not all the time.

I've unplugged it countless times but still does it..

Had it so many years now.

Thanks 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you Sheepydaz. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Sheepydaz]

Hi I have completely factory reset the box and at the moment appears to be working. 

Thank you for your support Darran