Sky q box intermittently won’t connect to the apps

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Tracey24582.

[IRG53]

I am having exactly the same problem for last three days . No access to programmes on Netflix, Apoke tv etc. Trying software update right now. Will try turn off next, but don't want to have to do that all the time!

[Tom-W19]

Hi Tracy24582

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Tracy24582]

I tried to post a reply through the message thing but I press send and nothing appears like I have not written anything 

[Tracy24582]

It's worked now I think 

[Addie15]

Update-We are closing this session due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Tracy24582]

Hi I replied on the bubble but heard nothing back and now when I go on msgs there is no bubble anymore? 

[Oapbones]

I to am having the same problem with ITVX and Netflix.  Today I watched it earlier it was fine now tried to watch something and same playback error on both. Keeps telling me to switch SkyQ box  have already done that twice yesterday and once today. I have Sky super fast broadband it's working I have already switched that off and rebooted it 3 days ago I am now having this problem every day. 

[rodboy]

Agree, this issue plague's the Sky Q box.

I too have had the sky q box for a few years and this issue remains today.

I've tried the hidden menu to clear the app cache etc... but none of that works, only a complete power off and back on after 20 seconds fits the job.

I tend to use Netflix and Amazon mostly, it affects both.

I can only assume it's a memory leak in the software.

Probably in the underlying Sky Q/OS side, since it affects multiple apps.

It would be nice to fix with a software update, but I expect that's not going to happen.

Regards,

Ryan