Phoned sky several times they keep saying mini box signal ok but continuously freezing

[Artx01]

Can anybody help my sky q mini box keeps freezing contacted sky several times go through all resets then ok for a short while then freezing again its driving me mad any help much appreciated 

[Addie15 · Accepted solution]

Hi there, @Artx01. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147