Sky multiscreen

[Curlyjim2550]

I have just renewed my SkyQ subscription,  but I wish to make a couple of changes. I wish to lose Multiscreen and add HD instead. I can't do this through the app as it says I must contact Sky. I phoned them, but right at the end  got referred back to the app. I feel like I'm running round in circles. 

Can anyone please give me some pointers.

[mr.tickle]

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@Curlyjim2550 wrote:

I have just renewed my SkyQ subscription,  but I wish to make a couple of changes. I wish to lose Multiscreen and add HD instead. I can't do this through the app as it says I must contact Sky. I phoned them, but right at the end  got referred back to the app. I feel like I'm running round in circles. 

Can anyone please give me some pointers.

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Phoning up is the best way. I'm guessing it was the automatic system that did its uptmost to steer you away from getting through to a  human?

People have said that one tactic is to say nothing to all the prompts, and then the system eventually - reluctantly - puts you through.

[Curlyjim2550]

Yep.. you're spot on, it was the automation wot did it. I'll try again and see if I can trick it.

Cheers.