Disney plus package activated but not now working

[ChrisB66]

I have successfully activated the Disney plus app offered as part of the sky package and watched programmes on the app the same day. However on the next day I'm just getting a screen that's asking me to sign up or log in. 
when I choose 'get Disney Plus' it recognises that I already have an account and tells me to log in. When I select 'Log in' I scan the QR code and get sent a 6 digit code but when I try to enter this to my mobile it tells me that the code is wrong. 
I've tried this multiple times. Any ideas how I can log in????

[nigea99]

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@ChrisB66 wrote:

I have successfully activated the Disney plus app offered as part of the sky package and watched programmes on the app the same day. However on the next day I'm just getting a screen that's asking me to sign up or log in. 
when I choose 'get Disney Plus' it recognises that I already have an account and tells me to log in. When I select 'Log in' I scan the QR code and get sent a 6 digit code but when I try to enter this to my mobile it tells me that the code is wrong. 
I've tried this multiple times. Any ideas how I can log in????

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hi @ChrisB66 

Are you logged into Disney+ successfully on the mobile ?

[ChrisB66]

No - it seems to be the same issue re validating the six digit code whichever device I try it on.  Not sure if the problem is with Sky or Disney plus. 

[nigea99]

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@ChrisB66 wrote:

No - it seems to be the same issue re validating the six digit code whichever device I try it on.  Not sure if the problem is with Sky or Disney plus. 

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hi @ChrisB66 

Personally I have only used a password rather than rely on the 6 digit codes sent to email

I am guessing you are using the correct email for your Disney+ account

[Not+enough]

Can't get Disney plus

[DaveDrizen]

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@nigea99 wrote:

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@ChrisB66 wrote:

I have successfully activated the Disney plus app offered as part of the sky package and watched programmes on the app the same day. However on the next day I'm just getting a screen that's asking me to sign up or log in. 
when I choose 'get Disney Plus' it recognises that I already have an account and tells me to log in. When I select 'Log in' I scan the QR code and get sent a 6 digit code but when I try to enter this to my mobile it tells me that the code is wrong. 
I've tried this multiple times. Any ideas how I can log in????

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hi @ChrisB66 

Are you logged into Disney+ successfully on the mobile ?

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I presume you are getting the code by email. If you have tried multiple times you get multiple emails on with 6 digits codes and you may be selecting a old one not the latest one sent to you. I would suggest you delete all the on you phone sent to with these codes on and then asking for a code again and see if that works. I would suggest try setting up a password instead but think even to do that you have a 6 digit code first to do that.

[ChrisB66]

I am using the correct email but will try setting a password. Fingers crossed 🤞

[ChrisB66]

Thanks - will try setting up a password instead of using a code. 

[WolfMother]

I had a total nightmare trying to get this sorted out - months of not being able to access Disney+ or Discovery+. 

Despite running the gaunlet of the automated "chat bot" (so frustrating) several times, speaking to various "real people" via chat (who just asked me to repeat the chat bot steps over and over,  and even an engineer visited my home to see if it was a hardware problem (it wasn't!)  

In the end, it got fixed by the following steps:

- Ask Sky (best to speak to the "Technical Department") to re-set the app on your account and to provide you with the relevant "reference number" linking your Sky account to Disney+

- Then, go on the Disney website seperately and join a chat.  Ask to speak to a person.  Tell them the problems you've been having and give them the "reference number" provided by Sky - ask them to re-link your e-mail address to your account with that reference number. 

Disney will then reset your account to your e-mail address (even if you were already using the correct one - apparently, there have been major glitches in the system but Disney were very helpful).  Then, follow the onscreen instructions to "get Disney+" on your tv and you should be all good! (Well, it worked for me, at least.... so fingers crossed for you too!)

I also had an almost identical issue with Discovery+ but that was resolved by Sky doing a re-set of that app on my account, too, and then I followed the "get Discovery+" instructions as per usual and it worked!

Hope this helps anyone having similar issues.... I was pulling my hair out ... so I know how frustrating it can be!  Good luck!