Sky multiroom and mini boxes

[Huddo460 · Accepted solution]

Just an update. Have just switched the TV on and all apps are back and the minis are back working so all good now. I have had no update about any fix but the back office team have managed to do something but I cannot say what they have done.

Good luck to anyone else having this issue

[GXR44]

Great news 👍

[GXR44]

Mine still isn't unfortunately ☹️

[GXR44]

My online chat has closed, does anyone know if there's a way of re-opening it?

[Huddo460]

Mine was escalated to the back office team last week. Got a message today saying that it was still with them but there was no update.

Returned home and all was sorted but no update to say this or what the issue was.

Happy for you  to quote my username to them so they can possibly replicate the fix for you as I believe we had identical issues !

Good luck @GXR44

[Laing1]

---

@GXR44 wrote:

My online chat has closed, does anyone know if there's a way of re-opening it?

---

@GXR44 if you don't reply to a message within 48 hours then it automatically closes 

I have re-escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[GXR44]

Thanks for your support guys.

[Lisa-P1987]

Thanks for chatting to us GXR44 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks