Sky mini-box not working

[Joanne105]

My sky mini box isn't working. I've tried turning off and turning back on, I've tried unplugging and then when plugged back in pressing the reset button but the light just comes on on it but doesn't flash at all not even on red like it says it will do. There's just a constant red light no matter how long I hold the button down for. Can anyone help please or am I going to need a new mini box? 

[lettice]

Follow the advice on this Sky help article for your Sky mini box.

If that does not help and it's still not responding, you can order a replacement mini box online with the link in the article.

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...

[Joanne105]

I've tried all this thank you. It won't reconnect at all. There's no signal to the tv at all and either no light at all or just a constant red light after pressing the reset button on the back. 

[lettice · Accepted solution]

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@Joanne105 wrote:

I've tried all this thank you. It won't reconnect at all. There's no signal to the tv at all and either no light at all or just a constant red light after pressing the reset button on the back. 

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Then, as I mentioned in my post above, you will need to order a replacement Sky Mini box online  as it describes in the second page of that help article.

The link in that article to order one is;

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...

[Joanne105]

Thank you. I have ordered another one now. 

[Halbered]

Ths post was helpful, ta.