Unable to connect mini box, does not respond to remote

[bearlybear]

I am unable to connect my mini box after it has worked normally in the past. I have rebooted the router, the main Q box, and the mini box. Now the mini box does not turn on with the remote. I have to press the red light button on the mini box to get it to turn green. This gives me the screen saying step 1 of 4 to connect, and to press the central button to continue, but doing so has no effect. 

[Addie15]

Hi there, @bearlybear. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[oldfella]

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@bearlybear wrote:

I am unable to connect my mini box after it has worked normally in the past. I have rebooted the router, the main Q box, and the mini box. Now the mini box does not turn on with the remote. I have to press the red light button on the mini box to get it to turn green. This gives me the screen saying step 1 of 4 to connect, and to press the central button to continue, but doing so has no effect. 

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Hi @bearlybear 

Reset your mini remote by pressing  and holding 7 & 9 together on the remote until it’s led flashes four times. 
This will set it to infrared which will work all Q boxes.   However the remote must be pointed directly at the mini box.

Switch your mini box back on and you then you should be able to get past step 1 of 4.

Once you get the mini working make sure that you are pointing your remote at the mini box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.