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Discussion topic: Sky mini box not responding to the remote control

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This message was authored by Dean1311 This message was authored by: Dean1311

Sky mini box not responding to the remote control

Sky mini box will not respond to the remote control you can switch on manually but then nothing works just stuck on the menu


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This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Sky mini box not responding to the remote control

Posted by a Superuser, not a Sky employee. Find out more

@Bailey183 wrote:

My mini box is not working at all it seem to be on stand by And nothing happens 


@Bailey183 what happens when you press the stanby button on the mini box the standby button is where you see the amber light.

If it comes on then Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Urgent Notice for Sky+ users: as of 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box breaks you cannot replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content

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This message was authored by oldfella This message was authored by: oldfella

Re: Sky mini box not responding to the remote control

Posted by a Superuser, not a Sky employee. Find out more

@Dean1311 wrote:

Sky mini box will not respond to the remote control you can switch on manually but then nothing works just stuck on the menu


Hi @Dean1311 

With the mini box on with green led try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Dean1311
Topic Author
This message was authored by Dean1311 This message was authored by: Dean1311

Re: Sky mini box not responding to the remote control

Hi Oldfella. What a star you are all back up and running perfect enjoy your day. 

This message was authored by Bailey183 This message was authored by: Bailey183

Re: Sky mini box not responding to the remote control

My mini box is not working at all it seem to be on stand by And nothing happens 

This message was authored by Laing1 This message was authored by: Laing1 Answer

Re: Sky mini box not responding to the remote control

Posted by a Superuser, not a Sky employee. Find out more

@Bailey183 wrote:

My mini box is not working at all it seem to be on stand by And nothing happens 


@Bailey183 what happens when you press the stanby button on the mini box the standby button is where you see the amber light.

If it comes on then Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Urgent Notice for Sky+ users: as of 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box breaks you cannot replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content
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