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Discussion topic: Sky mini box not recognising remote control

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This message was authored by: Karl+Cov

Sky mini box not recognising remote control

Sky mini box does start by pressing button on it manually but it will not recognise my remote. I have tried reactivating on the main sky q box and mini box. The remote allows me to turn on the tv and change volume but that's it. There is a communication issue between the remote and both TVs so perhaps remote is broken? 
I have changed batteries and no different. I cannot use settings on mini box tv to check remote for the reasons above. 
Any ideas? 

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This message was authored by: nigea99

Re: Sky mini box not recognising remote control

Posted by a Superuser, not a Sky employee. Find out more

@Karl+Cov wrote:

Sky mini box does start by pressing button on it manually but it will not recognise my remote. I have tried reactivating on the main sky q box and mini box. The remote allows me to turn on the tv and change volume but that's it. There is a communication issue between the remote and both TVs so perhaps remote is broken? 
I have changed batteries and no different. I cannot use settings on mini box tv to check remote for the reasons above. 
Any ideas? 


hi @Karl+Cov 

 

Try a reset of your remote:

Press & Hold the 7 & 9 until the remote's light flashes 4 times

 

Then  press 1 & 3 together to go through to re-pair  with the box and your TV  - make sure it has line of sight of the box as until it is paired it uses Infrared

 

The reset will also stop it working with yur TV until it is re-paired

This message was authored by: RBArmorking

Re: Sky mini box not recognising remote control

Remote control not turning on sky box

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