Sky mini box and remote not working

[Andrea19661]

Remote does not work tv engineer checked it mini box stuck in stanby

[Andrea19661]

Sky remote and nini box stuck on standby checked by tv engineer and is not working 

[oldfella]

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@Andrea19661 wrote:

Remote does not work tv engineer checked it mini box stuck in stanby

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Hi @Andrea19661 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

[Andrea19661]

Yes tested everything with a tv engineer reset the box used different remotes for other mini boxes in the house still not working 

[oldfella]

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@Andrea19661 wrote:

Yes tested everything with a tv engineer reset the box used different remotes for other mini boxes in the house still not working 

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Hi @Andrea19661 

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[ThePope27]

@Andrea19661,

Try pressing and holding 4+6 to turn it into an IR only remote (no voice control) then press and hold 1+3