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Discussion topic: Anytime I want to watch on demand or download/ stream a movie, the download is stuck on 0%..

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Message posted on ‎29 Apr 2024 08:03 PM

Anytime I want to watch on demand or download/ stream a movie, the download is stuck on 0%..

I've rebooted both SkyQ and Sky mini but issue still persists.

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This message was authored by: oldfella

Message posted on ‎29 Apr 2024 08:06 PM

Re: Anytime I want to watch on demand or download/ stream a movie, the download is stuck on 0%..

Posted by a Superuser, not a Sky employee. Find out more
@HiteshT wrote:

I've rebooted both SkyQ and Sky mini but issue still persists.

Hi @HiteshT 

Try rebooting your broadband router

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Message posted on ‎29 Apr 2024 08:07 PM - last edited: ‎29 Apr 2024 08:08 PM

Re: Anytime I want to watch on demand or download/ stream a movie, the download is stuck on 0%..

Posted by a Superuser, not a Sky employee. Find out more
@HiteshT wrote:

I've rebooted both SkyQ and Sky mini but issue still persists.

@HiteshT delete the download that is stuck at 0% then go into the deleted section and delete it from there then reboot your router and  box and try downloading it again 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: HiteshT

Message posted on ‎29 Apr 2024 09:42 PM

Re: Anytime I want to watch on demand or download/ stream a movie, the download is stuck on 0%..

So I deleted any downloads that were still showing as downloading but stuck at 0%. Then I deleted them from deleted queue too. Then I rebooted all my Sky equipment and rebooted my broadband router. Still nothing downloads.

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