I don't know who to call or speak to regarding an issue I have with my Sky Q signal. There has been an issue for a month and it has only gotten worse. I have requested two seperate engineer appointments. The first arrived but could not fix the issue which is the 'No satelliate signal' problem. For weeks it was only a small number of channels that were not working (TNT sports plus a handful of others). Yesterday all the channels have stopped working. All I want is to speak to somebody to make an appointment for an engineer to come visit the property and help. I am almost 70 and my husband suffers with alzheimers. Please somebody help me if possible as I spoke to somebody from Sky who gave me a booking and nobody showed up.
Finally on my account, under My orders it says:
1- Sky TV Engineer visit - In progress coming soon with an arrival date and time of To Be Confirmed. I have options to reschedule visit or cancel visit but it then says I have to contact Sky and it keeps sending me to do it here or call Sky and I have tried the calling option to no avail. I think the system has this tbc visit which is causing this issue.
2- Sky TV Enginner visit - Delayed and says there has been an issue with your engineer appointment, again giving me the option to reschedule however the option sending me to Sky Community or calling.
We currently have none of the Sky Q channels working and I just need an appointment with an engineer. I would be so grateful if I could find a way that doesn't require half an hour on the phone trying to find the right person simply for requesting an appointment. Thank you in advance.
