New sky box keeps getting stuck on standby

[Andybaird1231]

This happened with the old box, and now happening wirh the new one. If i unplug wait and re plug in it starts working but happens every day. 

[Greenfingers001]

Hi there @Andybaird1231 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Andybaird1231 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Andybaird1231]

Yes mate still same issue, continuously having to reset the box

[Lisa-P1987]

Hi there @Andybaird1231 , I’ve escalated your post again to our Community Messaging team who will invite you to a private chat shortly and help you with this. Please engage with the chat to get support on this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.