Sky installed a month ago but still no viewing card.

[Matt114]

@Jones_The_Cat 

Ha ha, I'm glad you're enjoying the show 🙂

It really is unbelievable. Just a brick wall with no way round it. Kind of a cross between The Truman Show and Ground Hog Day.

We need Claudia to sort them out!

[Matt114]

@Addie15 @Greenfingers001 

Welcome back folks.

You've guessed it, no viewing card arrived on Monday 5th Feb.

I phoned them today (Tues 6th) and was told that there's an issue between the technical department and the courier. 

Again I was told the case was escalated (whatever that means) on 26th January.

I was told there was absolutely nobody else I could talk to about this, only the call centre in India and they can't help further.

I'm still paying for Sky TV but was told I can be reimbursed due to loss of service once the viewing card arrives (oh great, thanks Sky).

I was told I could still use Sky Go though (oh even better, thanks again).

I was told to phone back on Friday 9th February when they should have an answer.

I've counted up that I've now spent at least 18 hours communicating with Sky, not counting the time waiting for the escalated DM service to not reply.

SKY, IS THERE A GROWN UP IN THE HOUSE?

CAN NOBODY AT SKY SEND US OUR VIEWING CARD WE SHOULD HAVE RECEIVED IN NOVEMBER/DECEMBER 2023?

WHAT A SHAMBLES.

Tune in on Friday 9th February when I'll no doubt be repeating the same old sh*te....

[Matt114]

@Greenfingers001 @Addie15 

OK, now I'm bored.

No viewing card arrived yesterday (Mon 5th).

Phone this morning.

Told there was an issue between the technical department and the courier.

Was told there's absolutely no one else I can talk to except the call centre in India.

We're still paying for Sky TV and was told we'd be reimbursed once the viewing card arrives.

Was told I could still use Sky Go though (thanks a bunch).

Was told it was escalated (whatever that means) on 26th Jan.

Was told I should phone back on Friday 9th Feb to see if the issue is resolved yet.

Unbelievably bad customer service from Sky. 

IS THERE AN ADULT IN THE HOUSE WHO CAN SEND US OUR VIEWING CARD?

[Chodley]

An issue like the technical department never contacted the courier?

[Matt114]

Who knows?!

[KevNewMedia]

Hi Everyone

Can you all please be mindful that the original poster is having an extremely difficult experience, and therefore I'd expect everyone to be mindful of the Community Guidelines in terms of being nice to each other and posting to help. I've removed the unnecessary comments.

@Matt114 we will pass the details to our support teams to get in touch.

[Rob+Wood]

Hi there

Know this is an old post but I'm having exactly the same experience with viewing card being ordered and never arriving here in England 😞 was there any happy outcome for this one so I can hopefully have one too? @KevNewMedia Many thx

[KevNewMedia]

---

@Rob+Wood wrote:

Hi there

Know this is an old post but I'm having exactly the same experience with viewing card being ordered and never arriving here in England 😞 was there any happy outcome for this one so I can hopefully have one too? @KevNewMedia Many thx

---

Hi @Rob+Wood 

Thanks for using the Sky Community.

I've escalated your post to our Community Messaging team, and they will be in touch over the next 48 hours. Just check back here every now and again. You're looking for the chat bubble in the bottom corner of the thread.

For more information on how the service works, click here https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Tom-W19]

Thanks for escalating. We've sent an invite to @Rob+Wood.