@Staceysky86 You're not talking to Sky but to other customers, if you've been given a date for an engineer then that will be the earliest available. They won't stop charging you until it's fixed, rather they will refund you for any lost days, which you'll need to ask for afyer the issue is resolved.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
