Sky down since storm

[Bruce2]

My sky hasn't worked since storm Eowyn hit yesterday. I have tried all recommended fixes and although weather has improved service is still down. Does my sky come through my satellite dish or through my broadband?

[oldfella]

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@Bruce2 wrote:

My sky hasn't worked since storm Eowyn hit yesterday. I have tried all recommended fixes and although weather has improved service is still down. Does my sky come through my satellite dish or through my broadband?

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Hi @Bruce2 

Live TV comes via the dish.

On Demand, Apps and Catch up are via Broadband.

[Invisiblename · Accepted solution]

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@Bruce2 wrote:

My sky hasn't worked since storm Eowyn hit yesterday. I have tried all recommended fixes and although weather has improved service is still down. Does my sky come through my satellite dish or through my broadband?

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Sounds like your dish has been blown out alignment.  You'll either need to book an engineer with Sky, and the wait for that could be many weeks, or contact a local independent and accept the cost.

[Lisa307]

Mine also & my neighbours. We are fibre broadband, not satellite based, no lines down, spoke to sky earlier this week, they said they would keep me updated by email. Absolutely no communication from them (5 days later).  Their help lines were not getting through yesterday either. Shocking.

[Invisiblename]

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@Lisa307 wrote:

Mine also & my neighbours. We are fibre broadband, not satellite based, no lines down, spoke to sky earlier this week, they said they would keep me updated by email. Absolutely no communication from them (5 days later).  Their help lines were not getting through yesterday either. Shocking.

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Sorry, but what has this got to do with Sky Q satellite tv???

[Lisa307]

I'm just venting about the poor service from Sky after the storm, nothing to do with you, probably should have started a new thread thab reply to this one!