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Discussion topic: Sky cinema asking to upgrade when we already subscribe

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Message posted on ‎12 Nov 2025 10:26 PM

Sky cinema asking to upgrade when we already subscribe

We subscribe to Sky cinema and are suddenly getting a message to upgrade the account in order to access channels. It has worked fine for the last couple of weeks until today. 

Any help would be appreciated.

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Avatar for Adam+sky+82
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Message posted on ‎13 Nov 2025 01:48 PM

Re: Sky cinema asking to upgrade when we already subscribe

Hi, You might be trying to view content in UHD or HD instead of SD. Do you know if you are currently subscribed to UHD & HD?

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Message posted on ‎13 Nov 2025 04:22 PM

Re: Sky cinema asking to upgrade when we already subscribe

Am currently subscribed to both... can watch it on my sky go app now problems.

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Message posted on ‎13 Nov 2025 04:23 PM

Re: Sky cinema asking to upgrade when we already subscribe

No problems on the sky go app.

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