Sky Q TV box for no extra cost letter

[Vicky24]

I've received a letter offering Sky Q TV box at no extra cost, however when I call the number provided, an automated voice is asking for my account password, mother's maiden name and other personal information.  I'm just wondering is this is a scam...!?

[Quoman7 · Accepted solution]

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@Vicky24 wrote:

I've received a letter offering Sky Q TV box at no extra cost, however when I call the number provided, an automated voice is asking for my account password, mother's maiden name and other personal information.  I'm just wondering is this is a scam...!?

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Hi @Vicky24 There is a promotion ongoing at the moment, so not a scam letter.

I presume that you have SKY+ if you are thinking of taking up the offer, I would suggest you find out the differences between the two platforms before you commit to a change.

[Chodley]

That does seem a very odd way for them to go about it. No way I would tell an unverified system my mother's maiden name since so many banks etc still use it as an identity token.

[Daniel0210]

@Vicky24 

The number in that letter is apparently a dedicated number for this offer. Have a look at this to compare Sky+ to Sky Q kindly put together by @nigea99 

SKY +/HD TO SKY Q notes 

[best+of+the+best]

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@Quoman7 wrote:

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@Vicky24 wrote:

I've received a letter offering Sky Q TV box at no extra cost, however when I call the number provided, an automated voice is asking for my account password, mother's maiden name and other personal information.  I'm just wondering is this is a scam...!?

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Hi @Vicky24 There is a promotion ongoing at the moment, so not a scam letter.

I presume that you have SKY+ if you are thinking of taking up the offer, I would suggest you find out the differences between the two platforms before you commit to a change.

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Fair comment @Quoman7 scammers will also know about these promotions 

When I've rung Sky I've never had to give out that much sensitive information.

So in my honest opinion I'm seeing a red flag is it a Sky number the OP is actually calling 

[Vicky24]

(removed).  I can't find the number on the sky website, so that's another reason for my query.

Moderator note: Removed phone number.

[best+of+the+best]

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@Daniel0210 wrote:

@Vicky24 

The number in that letter is apparently a dedicated number for this offer. Have a look at this to compare Sky+ to Sky Q kindly put together by @nigea99 

SKY +/HD TO SKY Q notes 

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Fair comment @Daniel0210 but @Vicky24 hasn't mentioned the number it could be an entirely different number for the dedicated number for the offer you mention 

[Daniel0210]

@Vicky24 

The number you've just posted (which has been removed as Sky don't allow full phone numbers to be displayed) is the same number we have been advised on a closed forum is the dedicated number for this offer. 

[simon194]

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@best+of+the+best wrote:

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@Quoman7 wrote:

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@Vicky24 wrote:

I've received a letter offering Sky Q TV box at no extra cost, however when I call the number provided, an automated voice is asking for my account password, mother's maiden name and other personal information.  I'm just wondering is this is a scam...!?

---

Hi @Vicky24 There is a promotion ongoing at the moment, so not a scam letter.

I presume that you have SKY+ if you are thinking of taking up the offer, I would suggest you find out the differences between the two platforms before you commit to a change.

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Fair comment @Quoman7 scammers will also know about these promotions 

When I've rung Sky I've never had to give out that much sensitive information.

So in my honest opinion I'm seeing a red flag is it a Sky number the OP is actually calling 

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You have to give your password to the automated system every time you call Sky now. It's been like that for a while.

[Chodley]

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@simon194 wrote:

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@best+of+the+best wrote:

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@Quoman7 wrote:

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@Vicky24 wrote:

I've received a letter offering Sky Q TV box at no extra cost, however when I call the number provided, an automated voice is asking for my account password, mother's maiden name and other personal information.  I'm just wondering is this is a scam...!?

---

Hi @Vicky24 There is a promotion ongoing at the moment, so not a scam letter.

I presume that you have SKY+ if you are thinking of taking up the offer, I would suggest you find out the differences between the two platforms before you commit to a change.

---

Fair comment @Quoman7 scammers will also know about these promotions 

When I've rung Sky I've never had to give out that much sensitive information.

So in my honest opinion I'm seeing a red flag is it a Sky number the OP is actually calling 

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You have to give your password to the automated system every time you call Sky now. It's been like that for a while.

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Password ok (we all use unique passwords don't we people?!). And when you call the known number ok.

New number from a letter out of the blue and Mother's maiden name?