@Kym1
We will need more information before we can possibly help you. Just saying it's not working is not a lot to go on.
If what way isn't it working?
Any error messages on the screen?
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
