Sky a box not working

[Sheehanl]

Hi my sky a box won't go green 

[Chodley]

Have you tried turning it off & on at the wall?

[oldfella]

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@Sheehanl wrote:

Hi my sky a box won't go green 

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Hi @Sheehanl 

Will it switch on using the standby button on the front of the Q box (the Amber LED)?

If it does 

Try completly resetting your Bluetooth remote.
Press 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes twice and follow onscreen instructions to re- pair.

[Tom-W19]

Hi Sheehanl

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂