Sky box not loading

[LizW1994]

I am pressing the on button on the remote, the tv is on the correct channel but nothing is loading. 

[Chodley]

Correct Channel or HDMI input?

Is the light on the Q going green?

[Tom-W19]

Hi LizW1994

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂