Sky mini box keeps saying lost connectivity to sky Q could my mini box be faulty??

[Helbel]

My sky mini box keeps saying lost connectivity with sky Q box could my mini box be faulty, it's driving me mad!!!

[Laing1]

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@Helbel wrote:

My sky mini box keeps saying lost connectivity with sky Q box could my mini box be faulty, it's driving me mad!!!

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@Helbel Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then 

do the same with the mini

[Tom-W19]

Hi Helbel

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi Helbel

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.