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Discussion topic: Sky TV - get “no satellite” message intermittently but cannot locate reason

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This message was authored by Mrsellabee This message was authored by: Mrsellabee

Sky TV - get “no satellite” message intermittently but cannot locate reason

Sky TV - get “no satellite” message intermittently but cannot locate reason. Have tried multiple restarts. No problem with internet. 


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Sky TV - get “no satellite” message intermittently but cannot locate reason

Posted by a Superuser, not a Sky employee. Find out more

@Mrsellabee 
If a message displays “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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