Sky Sports App not streaming

[nigea99]

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@SpeedAug20 wrote:

 

The sky sport app loads and you can select something to watch . However every 'love' football event I try to watch to gets a spinning wheel and after approx 90 seconds a 'COMP6' error message - it basically then says it's can't stream it and to got back to menu. See attached image 

same issue persists on both main skyq box and the mini box I have as part of multi room . Issue been going on for at at least a week .. Both boxes are on recent software versions and will send specific versions 

all other apps work fine and issue seems to be 'streaming issue' at the sky end as apposed to an app issue 

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Many thanks for that @Alanwigster 

Needless to say I have just tried some live feeds and don't get this - although I currently have a Satelite signal.

I am recording something currently but when that ends I might try unplugging my Sat cables and see if I get anything similar with a live feed

[nigea99]

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@nigea99 wrote:

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@SpeedAug20 wrote:

 

The sky sport app loads and you can select something to watch . However every 'love' football event I try to watch to gets a spinning wheel and after approx 90 seconds a 'COMP6' error message - it basically then says it's can't stream it and to got back to menu. See attached image 

same issue persists on both main skyq box and the mini box I have as part of multi room . Issue been going on for at at least a week .. Both boxes are on recent software versions and will send specific versions 

all other apps work fine and issue seems to be 'streaming issue' at the sky end as apposed to an app issue 

---

Many thanks for that @Alanwigster 

Needless to say I have just tried some live feeds and don't get this - although I currently have a Satelite signal.

I am recording something currently but when that ends I might try unplugging my Sat cables and see if I get anything similar with a live feed

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OK - just disconnected the Sat Cables & tried this & I also get this message.

So it does appear that it is checking something via Satellite.

I will query this with SKY in case they can shed any light on this - although I guess the answer will be that you need a Sat signal

I know it is not the same but all I can suggest is using a Tablet or mobile phone

[SpeedAug20]

Thanks for checking - really appreciate it . Root cause confirmed I guess and just strange the app relies upon that sat signal . Thanks again ! 

[JamieN82]

Having the same issues, dish was damaged in the wind so no signal being recieved, waiting for an engineer.

What I don't understand is the tennis will work on the app but not football, surely if a signal has to be recieved then then the tennis shouldn't play