Sky Sports App not streaming

[Jarrad]

Trying to use the sky sports app on my SkyQ box but running into issues. 

Currently my satellite services are down but the App streams so it shouldn't be an issue. 

When trying to stream in the App, specifically foot all the following error shows :

"this stream is not currently available. Please press back to exit the stream and try again later. Comp6" 

Annoying this only happens on the live football, I can watch tennis via the app but not football. 

Rebooted the box, router, refreshed apps and ensure up to date. No resolution.

This is the only way I can watch the football until my satellite gets fixed. 

[nigea99]

---

@Jarrad wrote:

Trying to use the sky sports app on my SkyQ box but running into issues. 

Currently my satellite services are down but the App streams so it shouldn't be an issue. 

When trying to stream in the App, specifically foot all the following error shows :

"this stream is not currently available. Please press back to exit the stream and try again later. Comp6" 

Annoying this only happens on the live football, I can watch tennis via the app but not football. 

Rebooted the box, router, refreshed apps and ensure up to date. No resolution.

This is the only way I can watch the football until my satellite gets fixed. 

---

hi @Jarrad 

The live football feeds are just that 'Live' - they are not recordings so if you are trying to watch when the game is not being played then you will encounter such problems

If you are getting this problem during a specific game then post which game & we can check whether it is working for others

[Jarrad]

I'm getting the error on every "Football" channel on the sky sports app on sky Q box.

Sky sports football+ seems to sometimes work but never the sky's sport football or sky sport Premier league.

It shows the error as stated in initial post. 

[nigea99]

---

@Jarrad wrote:

I'm getting the error on every "Football" channel on the sky sports app on sky Q box.

Sky sports football+ seems to sometimes work but never the sky's sport football or sky sport Premier league.

It shows the error as stated in initial post. 

---

Currently the only live game seems to be Crystal Place vs Man U -  which only started 10 minutes or so ago - so can you confrim that you get the message on this game

Have you tried the SKY Sports app on a mobile device such as phone or tablet ?

[nigea99]

BTW @Jarrad  If you don't have a Satellite Signal then you need to be aware that the whole box may shutdown.

SKY Q boxes need an authorisation signal sent via the Satellite periodically.

The box will work for a time but will stop working if it does not get the signal when due 

This could be a few weeks but may also be just a day or two,

[Jarrad]

So the 12:30 kickoff on sky sports football had the error and the current crystal palace game is also showing it now.

I've got a theory, though I am using the sky sports app which streams the games. If it's on a "main channel" for example, Sky Sport PL, the Sky Sports App doesn't stream the feed via broadband but still uses the Internet?

Tablet/Mobile is fine. 

[nigea99]

---

@Jarrad wrote:

So the 12:30 kickoff on sky sports football had the error and the current crystal palace game is also showing it now.

I've got a theory, though I am using the sky sports app which streams the games. If it's on a "main channel" for example, Sky Sport PL, the Sky Sports App doesn't stream the feed via broadband but still uses the Internet?

Tablet/Mobile is fine. 

---

AFAIK the app always uses the internet  (via boradband)  - I just tried unplugging my ethernet cable & the app  did give me the Stream not available

TBH I didn;t realise the app also included games that are showing via Satellite.

Not too sure if it a problem generally with your box or just beacuse  you don;t have a Satellite Signal causing 'quirks' in the app

Is you box shwoing connected in 

Home - Settings - Network Connecion - Network Setip ?

[Alanwigster]

Same thing, satellite signal down, 2 weeks for an engineer, every other app works, but sky sports the most expensive doesn't, really, really poor.

[SpeedAug20]

Was there a resolution to this ? Same issue with comp6 message and very frustrating as Sattelite signal is down . Surely it should work just like Sky go app and just rely upon broadband connectivity . Very poor 

[Alanwigster]

---

@Jarrad wrote:

Trying to use the sky sports app on my SkyQ box but running into issues. 

Currently my satellite services are down but the App streams so it shouldn't be an issue. 

When trying to stream in the App, specifically foot all the following error shows :

"this stream is not currently available. Please press back to exit the stream and try again later. Comp6" 

Annoying this only happens on the live football, I can watch tennis via the app but not football. 

Rebooted the box, router, refreshed apps and ensure up to date. No resolution.

This is the only way I can watch the football until my satellite gets fixed. 

---

No, and the (Removed) contributers had zero to say on the subject, rather than the usual approach of trying to justify something they know is inherently wrong.

[nigea99]

---

@SpeedAug20 wrote:

Was there a resolution to this ? Same issue with comp6 message and very frustrating as Sattelite signal is down . Surely it should work just like Sky go app and just rely upon broadband connectivity . Very poor 

---

Do the other apps work ? 

If your box doesn't get a Satellite Signal for a period of time then all functions will cease, as it needs a periodic signal to keep it alive which is only sent via Satellite

I am afraid I don't know anything specifically about the comp6 message - personally I rarely use the Sports (or indeed other apps) on SKY Q

[Alanwigster]

Yes all other apps work, as has been said in other posts, it really is something you would never know unless there was a dish or in my case outdoor cable issue. It's just bizarre when you can use every other app.

[nigea99]

---

@Alanwigster wrote:

Yes all other apps work, as has been said in other posts, it really is something you would never know unless there was a dish or in my case outdoor cable issue. It's just bizarre when you can use every other app.

---

hi @Alanwigster 

Please can let me know what actually happens for you when you try to watch the Sports app.

Can you also confirm your software  version is currently Q270

Home - Menu - Settings - System Info

[SpeedAug20]

 

The sky sport app loads and you can select something to watch . However every 'love' football event I try to watch to gets a spinning wheel and after approx 90 seconds a 'COMP6' error message - it basically then says it's can't stream it and to got back to menu. See attached image 

same issue persists on both main skyq box and the mini box I have as part of multi room . Issue been going on for at at least a week .. Both boxes are on recent software versions and will send specific versions 

all other apps work fine and issue seems to be 'streaming issue' at the sky end as apposed to an app issue 

[SpeedAug20]

*live football event