Discussion topic: Sky Q box crashing & box fan spinning loudly - EE Broadband
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‎02 Jul 2024 11:48 AM - last edited: ‎17 Oct 2024 04:15 PM
Posted by a Sky employeeHi all,
I've made this thread to collate / tidy a few other threads where I've noted users have specifically mentioned being with EE Broadband and their Sky Q equipment have been making loud fan noises or freezing overnight.
Moderator note: Updated thread to better reflect query
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‎11 Oct 2024 03:50 PM
Posted by a Sky employeeAs previously mentioned, teams have been unable to replicate this issue.
We do not however want to give up on this and are keen to continue to investigate.
In order to do this we require examples from within the last 30 days.
We need all the questions below answered fully before we can take an example forward to the engineers to investigate the problem:
- Can you let me know the EE router model you have?
- Is this connected via ethernet or WiFi?
- Are you using any other network boosting features, such as a mesh?
- What is your Sky Q box hardware & Software version? - This can be found by pressing Home > going into settings > going to system info. Please only provide the hardware version and software version exactly how it's shown on screen.
- At what time does the Sky Q box start acting up with the noise? We require an exact date & timestamp of when this has happened
- When the fans are wirring, can you still navigate the Sky Q menus or is it inoperable?
- Is there a specific screen you are seeing on your Sky TV everytime this occurs?
If you have previously provided an example however are still experiencing the problem, you can still assist on this by providing the new example details.
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