@Marcus89 wrote:
How do you request/ get an voice activated remote?
hi @Marcus89
As the IR only remotes were only issued with the early mini boxes, the chances are that your existing remote is voice control capable.
Older Voice remotes had a small button on the top right hand side, whereas newer ones have a blue button on the front
Is it failing/broken or just not working for Voice control ?
To use voice control it must be paired in bluetooth mode - if it is not paired in bluetooth mode & you want it to be then :
May I suggest you try a reset of your remote:
Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times
Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared
https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote
