Sky Q voice remote

[Marcus89]

How do you request/ get an voice activated remote? 

[oldfella]

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@Marcus89 wrote:

How do you request/ get an voice activated remote? 

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Hi @Marcus89 

All remotes from Sky will now be Voice activated.

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment
I

[nigea99]

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@Marcus89 wrote:

How do you request/ get an voice activated remote? 

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hi @Marcus89 

As the IR only remotes were only issued with the early mini boxes, the chances are that your existing remote is voice control capable.

Older Voice remotes had a small button on the top right hand side, whereas newer ones have a blue button on the front 

Is it failing/broken or just not working for Voice control ?

To use voice control it must be paired in bluetooth mode  - if it is not paired in bluetooth mode & you want it to be then :

May I suggest you try a reset of your remote:

Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times

Then press 1 & 3 together to go through to re-pair with the box and your TV - make sure it has line of sight of the box as until it is paired it uses Infrared

https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote