Sky Q viewing card will not pair

[Shamus2]

My sky Q viewing card will not pair and Sky have said that it may take until Monday to sort it out, surely that can't be right.  Today is the 22/08/2024

[Laing1]

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@Shamus2 wrote:

My sky Q viewing card will not pair and Sky have said that it may take until Monday to sort it out, surely that can't be right.  Today is the 22/08/2024

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@Shamus2 what have you already tried or been told to try by Sky ?

[Shamus2 · Accepted solution]

I was on the phone for over an hour with an advisor and got nowhere,  we tried the engineer reset and all sorts and still got nowhere. And now they  say it may take until Monday .....!

[Laing1]

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@Shamus2 wrote:

I was on the phone for over an hour with an advisor and got nowhere,  we tried the engineer reset and all sorts and still got nowhere. And now they  say it may take until Monday .....!

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@Shamus2 im guessing the got you to try re-pairing your card as below

You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet 

there really is nothing else the forum could really do as we are all customers here as well and all we could advise is probably what the customer team have already tried 

[Shamus2]

@Laing1, I have tried that but did not get the option of callback. Thanks for your input, much appreciated