Netflix part of paid subscription can’t upgrade to 2 people watching

[Michbelle311]

Netflix says to change plan contact sky, sky app says crop change plan on. Netflix.com 

so basically both saying the same conflicting message therefore can't change to 2 people watching Netflix  form basic 1 person 

[Laing1]

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@Michbelle311 wrote:

Netflix says to change plan contact sky, sky app says crop change plan on. Netflix.com 

so basically both saying the same conflicting message therefore can't change to 2 people watching Netflix  form basic 1 person 

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@Michbelle311 if you pay Sky for your Netflix then the following applies and you need to contact Sky if you pay direct to Netflix you need to contact Netflix

Hiya with Netflix it used to depend on what packages you have with Sky, as to how many screens and what resolution you get Netflix in but since December 2023 this changed to the following

Ultimate Package includes
Netflix Standard with Ads in HD
Watch on 2 devices.
(list cost £4)

upgrade Boost to Netflix Standard (No Ads). HD
Watch on 2 devices
(list price + an additional £6 thus £10 in total for Netflix)

upgrade Boost to Netflix Premium UHD (No Ads)
Watch on 4 devices
(list price + an additional £11 thus £15 in total for Netflix)

[Michbelle311]

Im unable to change this online as both sides say contact the other so I guess I have to call sky and wait to get through to someone....  

[Laing1]

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@Michbelle311 wrote:

Im unable to change this online as both sides say contact the other so I guess I have to call sky and wait to get through to someone....  

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@Michbelle311 thats probably the bestb thing to do if you pay Sky direct you will need to speak to Sky You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag