Sky. Q upgrade

[Mal28]

Hello.im upgrading my sky q box so I can get the uhd package.just wondering can I keep my recordings or will I have to start again.

[oldfella]

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@Mal28 wrote:

Hello.im upgrading my sky q box so I can get the uhd package.just wondering can I keep my recordings or will I have to start again.

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Afraid if you change your Main Q box then you will lose all recordings @Mal28 

Any buy and keep from Sky Store can be downloaded to replacement box.

[stereohaven]

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@Mal28 wrote:

Hello.im upgrading my sky q box so I can get the uhd package.just wondering can I keep my recordings or will I have to start again.

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It is a full hardware swap so you will lose your recordings.

I would recommend making a note of any recordings you really want to see, then you can check on demand availability or for re-runs when your new box is up and running.

[Mal28]

Thank you

[nigea99]

@Mal28  If it is a box swap then don't forget to take out your viewing card from the old box before handing it over as you will need it for the new box 

[Paul1402]

Hi

How do you upgrade your sky Q box please ?

[Laing1]

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@Paul1402 wrote:

Hi

How do you upgrade your sky Q box please ?

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@Paul1402 you need to contact Sky 

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag