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Discussion topic: No satellite signal

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This message was authored by Andy267 This message was authored by: Andy267

No satellite signal

I have no satellite signal for 5 days 

l have contacted sky every day since Monday 25 each time I have been passed on without any resolution and have not been able to book an engineer due to an issue on your side and each day I've been told it will take up to 5  days but nothing has happened 

 

 

 

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This message was authored by oldfella This message was authored by: oldfella

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@Andy267 wrote:

I have no satellite signal for 5 days 

l have contacted sky every day since Monday 25 each time I have been passed on without any resolution and have not been able to book an engineer due to an issue on your side and each day I've been told it will take up to 5  days but nothing has happened 


Hi @Andy267 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

 

regarding your issue

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

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