Sky Q touch remote does not work with the red button menu

[benster12345]

When I go to the red button menu on the sports channels I get a menu to show me different options (eg. Different matches or golf tournaments). I am unable to scroll up and down to select different options with my sky q touch remote. Is there a way around this?

[oldfella]

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@benster12345 wrote:

When I go to the red button menu on the sports channels I get a menu to show me different options (eg. Different matches or golf tournaments). I am unable to scroll up and down to select different options with my sky q touch remote. Is there a way around this?

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Hi @benster12345 

I assume this is the original touch remote without buttons in the central area. Unfortunately you cannot scroll with this version when using the red button.

[benster12345]

Yes this is the original touch remote without buttons. Is there no way around this?

[oldfella]

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@benster12345 wrote:

Yes this is the original touch remote without buttons. Is there no way around this?

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Afraid not with that remote @benster12345 

[benster12345]

I read on the community somewhere that if I go to the Home->Sport menu then in theory I can find the red button menu options there. So effectively I can still watch what I want to watch. Is that true?

[oldfella · Accepted solution]

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@benster12345 wrote:

I read on the community somewhere that if I go to the Home->Sport menu then in theory I can find the red button menu options there. So effectively I can still watch what I want to watch. Is that true?

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Hi @benster12345 

Cannot guarantee that all Red Button matches will be show in the Home - Sports menu.

However if you find them there then you can access them as normal.

Only Red button choices are affected by the remote issue.