Sky Q starting up issues with LG tv and Sonos Arc soudbar.

[highwaya12]

Hi, there is often an issue when I turn on the Sky box, the box is on but the tv asks do I want to turn on my satellite on? I click yes, turn on box and then it states the there is no connection. I have to force the Sky Q to restart and it will then come on the tv. This doesn't happen all the  time  it's normally three or four times a week. I have a LG OLED TV with a Sonos Arc soundbar, any advice please 

[ftballman · Accepted solution]

This is not a scientific approach but I have seen the same issue.

When you see the message again, just do nothing. Give it a couple of minutes at most. I get the same message, do nothing and eventually the sky box appears. (Again not saying leave the TV on the no connection message all night or anything)

There is a problem somewhere in the whole LG/Sonos/ sky connection. Different models but an lg TV and Sonos soundbar here.

I would imagine when you say "yes" to the message, if you watch the power indicator of the sky box you are actually turning it off.

[highwaya12]

Hello, thank you. I will wait until the next time this happens 

[cuke]

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@highwaya12 wrote:

Hi, there is often an issue when I turn on the Sky box, the box is on but the tv asks do I want to turn on my satellite on? I click yes, turn on box and then it states the there is no connection. I have to force the Sky Q to restart and it will then come on the tv. This doesn't happen all the  time  it's normally three or four times a week. I have a LG OLED TV with a Sonos Arc soundbar, any advice please 

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Is the Sky box connected directly to the tv?

[highwaya12]

Hello the Sky box is connected directly to the tv and the Sonos arc is connected to the tv via the eARC

[TrousersMcBurnie]

I have the same issue (LG G4 & LG G1 soundbar) the only way I can get it to load sky is to turn off the soundbar, sky then appears instantly and I can turn the soundbar on. 

It's like the LG TV thinks the soundbar on hdmi 2 gets priority over the TV signal. 

Did you find a fix?

[Tonycox42]

I have the same problem with LG OLED48C2 TV and Sonos Arc soundbar. 

My solution is to disconnect the HDMI ARC cable from the Sonos and reconnect it immediately and everything works.

This must be some kind of timing issue as it is very intermittent. The Sky Q screen appears without any problem about half of the time. 

This is very annoying and I wish LG/ Sky would look at the problem as I am sure that many people have it.