Sky Q starting up issues with LG tv and Sonos Arc soudbar.

[highwaya12]

Hi, there is often an issue when I turn on the Sky box, the box is on but the tv asks do I want to turn on my satellite on? I click yes, turn on box and then it states the there is no connection. I have to force the Sky Q to restart and it will then come on the tv. This doesn't happen all the  time  it's normally three or four times a week. I have a LG OLED TV with a Sonos Arc soundbar, any advice please 

[ftballman · Accepted solution]

This is not a scientific approach but I have seen the same issue.

When you see the message again, just do nothing. Give it a couple of minutes at most. I get the same message, do nothing and eventually the sky box appears. (Again not saying leave the TV on the no connection message all night or anything)

There is a problem somewhere in the whole LG/Sonos/ sky connection. Different models but an lg TV and Sonos soundbar here.

I would imagine when you say "yes" to the message, if you watch the power indicator of the sky box you are actually turning it off.

[highwaya12]

Hello, thank you. I will wait until the next time this happens 

[cuke]

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@highwaya12 wrote:

Hi, there is often an issue when I turn on the Sky box, the box is on but the tv asks do I want to turn on my satellite on? I click yes, turn on box and then it states the there is no connection. I have to force the Sky Q to restart and it will then come on the tv. This doesn't happen all the  time  it's normally three or four times a week. I have a LG OLED TV with a Sonos Arc soundbar, any advice please 

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Is the Sky box connected directly to the tv?

[highwaya12]

Hello the Sky box is connected directly to the tv and the Sonos arc is connected to the tv via the eARC

[TrousersMcBurnie]

I have the same issue (LG G4 & LG G1 soundbar) the only way I can get it to load sky is to turn off the soundbar, sky then appears instantly and I can turn the soundbar on. 

It's like the LG TV thinks the soundbar on hdmi 2 gets priority over the TV signal. 

Did you find a fix?