Sky Q software update

[RJ03]

I have updated sky Q main box software to Q270.000.10.02L(5u193hm) and tried installing it in standby but in settings -system info- software setup, it is still saying to update this box with latest software. Is this not the latest software? Do i need to update sky Q mini box as well?

[nigea99]

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@RJ03 wrote:

I have updated sky Q main box software to Q270.000.10.02L(5u193hm) and tried installing it in standby but in settings -system info- software setup, it is still saying to update this box with latest software. Is this not the latest software? Do i need to update sky Q mini box as well?

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hi @RJ03 

Unfortunately SKY's message is confusing - it always says update to the latest software (or something like that) even when you already have it

Q270 is the latest so no need to try again

[RJ03]

Thank you so much for your prompt response. Still some channels are pixelating, not clear picture. Problem is somewhere else then, i giess will have to call sky

[nigea99]

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@RJ03 wrote:

Thank you so much for your prompt response. Still some channels are pixelating, not clear picture. Problem is somewhere else then, i giess will have to call sky

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@RJ03 

Please see the following page that covers a few problems including pxellation - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q


If you have a communal system you may have to contact your building management to deal with the technicians responsible for the system  

[RJ03]

Thanks for your help

[Chodley]

Specifically the version of Q270 you have is the latest. There was an earlier Q270 release.

[oldfella · Accepted solution]

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@RJ03 wrote:

I have updated sky Q main box software to Q270.000.10.02L(5u193hm) and tried installing it in standby but in settings -system info- software setup, it is still saying to update this box with latest software. Is this not the latest software? Do i need to update sky Q mini box as well?

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Hi @RJ03 

All Q boxes need to be on the same software version.

Any Q box (including minis) may require a manual software update at times.
For example a replacement Q box or mini or any box that is powered off when an update is released.
However bear if mind that when you select Setup (in Setting - System info - Software version) the message received will always be update this box with the latest software even if the box is already on the latest version.
Updating when already on the latest version achieves nothing and the box software is not refreshed.
All Q boxes and minis should be on the same software version.

[RJ03]

Thanks