Sky Q software update

[RJ03]

I have updated sky Q main box software to Q270.000.10.02L(5u193hm) and tried installing it in standby but in settings -system info- software setup, it is still saying to update this box with latest software. Is this not the latest software? Do i need to update sky Q mini box as well?

[nigea99]

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@RJ03 wrote:

I have updated sky Q main box software to Q270.000.10.02L(5u193hm) and tried installing it in standby but in settings -system info- software setup, it is still saying to update this box with latest software. Is this not the latest software? Do i need to update sky Q mini box as well?

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hi @RJ03 

Unfortunately SKY's message is confusing - it always says update to the latest software (or something like that) even when you already have it

Q270 is the latest so no need to try again

[RJ03]

Thank you so much for your prompt response. Still some channels are pixelating, not clear picture. Problem is somewhere else then, i giess will have to call sky

[nigea99]

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@RJ03 wrote:

Thank you so much for your prompt response. Still some channels are pixelating, not clear picture. Problem is somewhere else then, i giess will have to call sky

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@RJ03 

Please see the following page that covers a few problems including pxellation - if you follow the link through and still have problems then you should find a link to book an engineer if you have your own dish

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q


If you have a communal system you may have to contact your building management to deal with the technicians responsible for the system  

[RJ03]

Thanks for your help