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Discussion topic: Sky Q software Q330 (63yh6dg) problem!

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This message was authored by: Ajaja

Sky Q software Q330 (63yh6dg) problem!

This software update seems to have introduced a new glitch within only Sky HD channels that I have never see before.  

All SD channels including BBC, ITV, Channel 4/5 HD do not suffer from this static/ pixels on the first 1 sec form channel change.  

 

The issue seem to be a decoding bug in the software.  


Had a Sky Eng and another external Eng come and test my dish and replaced a new LNB and the issues still there.


Sky must should investigate this!


 Sky users  on this forum please check Sky sports specifically channel Sky Tennis , F'ball and cricket and let me know if you see this issue. 

 

Please note this is intermittent and doesn't happen on every channel change. 

Thanks 

Ajajaj
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This message was authored by: PandJ2020

Re: Sky Q software Q330 (63yh6dg) problem!

Posted by a Superuser, not a Sky employee. Find out more

No issues here (same version).

 

Assuming you've performed a power cycle on the box I suspect it's an issue with your box as opposed to a new bug.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Ajaja

Re: Sky Q software Q330 (63yh6dg) problem!

Yes, I power cycled and the Eng used a new box that dialysed the same  issue. 

Ajajaj
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