Sky Q software Q330 (63yh6dg) problem!

[Ajaja]

This software update seems to have introduced a new glitch within only Sky HD channels that I have never see before.  

All SD channels including BBC, ITV, Channel 4/5 HD do not suffer from this static/ pixels on the first 1 sec form channel change.  

The issue seem to be a decoding bug in the software.  

Had a Sky Eng and another external Eng come and test my dish and replaced a new LNB and the issues still there.

Sky must should investigate this!

 Sky users  on this forum please check Sky sports specifically channel Sky Tennis , F'ball and cricket and let me know if you see this issue. 

Please note this is intermittent and doesn't happen on every channel change. 

Thanks 

[PandJ2020]

No issues here (same version).

Assuming you've performed a power cycle on the box I suspect it's an issue with your box as opposed to a new bug.

[Ajaja]

Yes, I power cycled and the Eng used a new box that dialysed the same  issue. 

[Ajaja]

Today, I even reset my Panasonic OLE to factory to eliminate and handshake glitch between Sky Q and my Tv.Also, I have tried  every HDMI port with anew certified cable  The static is still visible on All Sky HD channels. 

I also have new LNB installed and signal quality / strength are solid. 

As of today, I am now experiencing blackout on channel 403 and 409. The channel would come on for about 1 minute and then its black screen. 

[PandJ2020]

Sure, but it seems a local issue to your hardware/wiring - perhaps some interference?

I doubt it's the software update, but anything is possible.  (The forum would have many many posts if it was)

[Daniel0210]

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@Ajaja wrote:

Had a Sky Eng and another external Eng come and test my dish and replaced a new LNB and the issues still there.

Sky must should investigate this!

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@Ajaja 

What did the Sky engineer say?

What have Sky said and done after you've reported this issue is still there?

I am on the same software update since 22 October and fine here.

[Ajaja]

Previous engineer said nothing. Walked away without a resolution. 

I have another coming tomorrow to see if they can look at the dish and cables.