Sky Q remote voice control only works occasionally

[lynnechapman265]

Hi, when I try to use the voice command on my remote control for my Sky Q minibox, it rarely works. Mainly I get "Sorry, we didn't quite get that". I've tried new batteries etc but it doesn't help.

Thanks for any advice or help.

[Laing1]

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@lynnechapman265 wrote:

Hi, when I try to use the voice command on my remote control for my Sky Q minibox, it rarely works. Mainly I get "Sorry, we didn't quite get that". I've tried new batteries etc but it doesn't help.

Thanks for any advice or help.

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@lynnechapman265 you could try reboot your router then doing the same with your main Q box 

[lynnechapman265]

Many thanks, I have already tried that.

[Chodley]

I find it works amazingly well. I do try to speak like Hugh Grant though.

[nigea99]

hi @lynnechapman265 

Have you checked that the microphone is not blocked ?
(Small hole below the SKY Logo/button)

If necessary try cleaning carefully with a pin

[Laing1]

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@Chodley wrote:

I find it works amazingly well. I do try to speak like Hugh Grant though.

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@Chodley 🤣works fine with my scottish accent 🤣