I have a smart lg tv, less than a year old. Up until recently, my sky Q remote would control both my sky box and tv with no problems. However recently, I have had to re-connect through settings to use and pair the remote. Up until yesterday 24/11, it has found and paired the remote with one of the 15 settings in the sky system. Yesterday, I tried to pair the remote again, but none of the 15 settings would allow the remote to control the tv. I ran through the procedure twice with no luck. I then found the model number of the tv (50 NANO 816 QA), I then input this into the system a couple of times with no joy. On each occasion, both with and without inputting the model number, I got the message, your tv is not supported!
How can a tv less than a year old not be supported now when it was clearly supported when I first purchased the tv? I could possibly understand it it had been my old tv which was coming up to 10yrs old.
So the big question is, how do I get my remote and tv talking again? Also, as seen in another post, from being able to switch tv and sky on through the remote and it would load sky up straight away. Recently, the tv would load all the lg channel information first, then I would have to tell the tv to use hdmi1 as the input source, even though this is the only source connected to the tv!
