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Discussion topic: Sky Q problems

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This message was authored by: SRW1

Sky Q problems

We gad a new sky Q box on Monday 10th February. Nothing but problems with it. 

 

 

 

Can't get txt like we did with the old box.

 

 

 

I've recorded a programme which requires a pin to view. Says pin is incorrect, so have reset the pin. Still unable to view.

 

 

 

Sky channels aren't working.

 

 

 

No faculty to put a reminder on programmes, only record. 

 

Any advice please?

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This message was authored by: Daniel0210

Re: Sky Q problems

Posted by a Superuser, not a Sky employee. Find out more

@SRW1 wrote:

Can't get txt like we did with the old box.

 

There is no text service on Sky Q

 

I've recorded a programme which requires a pin to view. Says pin is incorrect, so have reset the pin. Still unable to view.

 

Your pin number shoukd be the last 4 digits of the viewing card number unless you've changed it.

 

Sky channels aren't working.

 

Which ones? Are they ones you still subscribe to? 

 

No faculty to put a reminder on programmes, only record. 

Reminders have never been on Sky Q. 

 

Any advice please?

 

Another SuperUser has compiled a helpful guide for those changing to Sky Q which may provide further advice so I've cc'd them in

 

cc @nigea99 


 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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Topic Author
This message was authored by: SRW1

Re: Sky Q problems

Thank you for your reply. 

Husband used to use a lot of the txt, so very disappointed it's not available on this.

All sky channels, including subscription ones.

I've changed the pin, but still not working. 

This message was authored by: Daniel0210

Re: Sky Q problems

Posted by a Superuser, not a Sky employee. Find out more

@SRW1 

Are you trying to watch HD channels without the HD add-on?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Avatar for SRW1
Level 1 icon
Topic Author
This message was authored by: SRW1

Re: Sky Q problems

We have free HD for 2 months

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