Sky Q problems

[SRW1]

We gad a new sky Q box on Monday 10th February. Nothing but problems with it. 

Can't get txt like we did with the old box.

I've recorded a programme which requires a pin to view. Says pin is incorrect, so have reset the pin. Still unable to view.

Sky channels aren't working.

No faculty to put a reminder on programmes, only record. 

Any advice please?

[Daniel0210]

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@SRW1 wrote:

Can't get txt like we did with the old box.

There is no text service on Sky Q

I've recorded a programme which requires a pin to view. Says pin is incorrect, so have reset the pin. Still unable to view.

Your pin number shoukd be the last 4 digits of the viewing card number unless you've changed it.

Sky channels aren't working.

Which ones? Are they ones you still subscribe to? 

No faculty to put a reminder on programmes, only record. 

Reminders have never been on Sky Q. 

Any advice please?

Another SuperUser has compiled a helpful guide for those changing to Sky Q which may provide further advice so I've cc'd them in

cc @nigea99 

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[SRW1]

Thank you for your reply. 

Husband used to use a lot of the txt, so very disappointed it's not available on this.

All sky channels, including subscription ones.

I've changed the pin, but still not working. 

[Daniel0210]

@SRW1 

Are you trying to watch HD channels without the HD add-on?

[SRW1]

We have free HD for 2 months