@Hazzer20 wrote:
Have Sky Q main box and then 2 minis, one upstairs and one downstairs, recently changed internet provider to ultra fast fibre in the property the signal isn't the best so I bought a decent booster that's connected to the WiFi that solves this issue, since moving internet providers the sky mini upstairs connection would consistently drop out I then switched all sky boxes to the boosters but now they all seem to cut out? I've put it back to the original set up but still the issue persists. Pulling my hair out trying to solve the issue. Any help would be appreciated
Hi @Hazzer20
Sky Q devices will not connect to 3rd party WiFi Extenders. On 3rd party broadband you need to use a Sky Q booster between the main Q box and the minis.
First try the following.
Reboot the main Q box and then when this is completely back up and running reboot the minis.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
Reboot the minis as above.
If the mini still does not connect try a Network Reset on the minis. Start with the one nearest to the main Q box
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically). If you get the mini nearest to Q box connected then you can use this for WPS in the Network reset on the second mini (if it is nearer than the main Box)
Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.
