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Discussion topic: Sky Q needs constant reactivation

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This message was authored by: bnjoo

Sky Q needs constant reactivation

All sky q mini boxes lose connection almost every time we go use a different box.

 

Before you say 'reboot' etc. have done that a zillion times.

 

Driving me mad and in my opinion Sky Q is not fit for purpose

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This message was authored by: PandJ2020

Re: Sky Q needs constant reactivation

Posted by a Superuser, not a Sky employee. Find out more

@bnjoo wrote:

Driving me mad and in my opinion Sky Q is not fit for purpose


Works fine for thousands of subscribers.

 

Connectivity problems are usually caused by the distance between boxes or interference with an existing Wifi.

 

Q to Q connectivity uses it's own mesh network on 5GHz channel 36 to 48.  If you do not have Sky router then ensure your Wifi is avoiding this range.

 

If the distance is too far then Sky can provide extenders.

I am just another Sky customer and my views are my own even if you don't like the answers
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